Frequently Asked Questions

A3 COLOUR CALIBRATION PROCEDURE FOR ALL MODELS

If you prints are light or the quality is not as good as it once was. Please try the Calibration procedure prior to booking a Service Call

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A3 TRAY CONFIGURATION

Where the settings have been lost or changed, this guide will show you how to set them back to normal

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A4 WIFI GUIDE

How to connect your A4 device via WiFi

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CAN I SWAP TONER CARTRIDGES BETWEEN THE SAME MODELS? 

It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications

COPIER AND PRINTER CLEANING GUIDE

• Precautions
• Recommended Cleaning Solution 
• Areas Recommended for Cleaning

Cleaning Guide

WHEN SHOULD I REPLACE TONER CARTRIDGES? 

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.

Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications

DRIVERS FOR WINDOWS SERVER 2003 AND XP

All editions of Windows Server 2003 and XP are both End of Life (EOL) Microsoft products and as such Toshiba can no longer assure compatibility nor offer updated drivers to support either platform. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Windows Driver Package is provided "as is" with no technical support available.

Windows Driver Package (121MB)

Package Contains

Windows (Universal 2/PS3/XPS) - Version 7.149.3660.0

Network-Fax - Version 2.5.9.0

Supports

Server OS     : Windows2003 SP2

Client OS      : Windows XP SP3

Supported Device Table

EARLIER VERSIONS OF MAC DRIVERS

The Operating Systems below have reached End of Life (EOL) and as such Toshiba can no longer assure compatibility nor offer updated drivers to support these platforms. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Packages are provided "as is" with no technical support available.
 
Operating Systems:

Mac OS X 10.6 to 10.7

OS X 10.8 to macOS 11

Package Information and Download Links

 Supported Devices

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A / 3508LP / 4508LP / 5508A / 7508A / 8508A

e-BRIDGE X Series II
Colour e-STUDIO
2051C / 2050C / 2550C / 2555C / 3055C / 3555C / 4555C / 5055C / 5560C / 6560C / 6570C / 347CS / 347CSL / 407CS
Mono e-STUDIO
257 / 357 / 457 / 557 / 657 / 757 / 857 / 307LP / 477SL / 477S / 527S

e-BRIDGE X Series I
Colour e-STUDIO
2040C / 2540C / 3040C / 3540C / 4540C / 5540C / 6540C / 6550C
Mono e-STUDIO
256 / 306 / 356 / 456 / 556 / 656 / 756 / 856 / 306LP

Desktop A4 Series II
Colour e-STUDIO
338CS / 388CS / 388CP / 389CS / 479CS
Mono e-STUDIO
408P / 408S / 448S / 478S / 478P / 528P

Desktop A4 Series I
Colour e-STUDIO
305CS / 385S / 305CP / 306CS
Mono e-STUDIO
385P / 470P / 520P / 425S

Other Series
Mono e-STUDIO
2309A / 2822AF

DRIVERS FOR SERVER 2008 AND WINDOWS XP

The Operating Systems below have reached End of Life (EOL) and as such Toshiba can no longer assure compatibility nor offer updated drivers to support these platforms. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Packages are provided "as is" with no technical support available.
 
Operating Systems:

Windows 2008 R2

Windows 7 SP3

Package Information and Download Links

Supported Devices

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A / 3508LP / 4508LP / 5508A / 7508A / 8508A

e-BRIDGE X Series II
Colour e-STUDIO
2051C / 2050C / 2550C / 2555C / 3055C / 3555C / 4555C / 5055C / 5560C / 6560C / 6570C / 347CS / 347CSL / 407CS
Mono e-STUDIO
257 / 357 / 457 / 557 / 657 / 757 / 857 / 307LP / 477SL / 477S / 527S

e-BRIDGE X Series I
Colour e-STUDIO
2040C / 2540C / 3040C / 3540C / 4540C / 5540C / 6540C / 6550C
Mono e-STUDIO
256 / 306 / 356 / 456 / 556 / 656 / 756 / 856 / 306LP

Desktop A4 Series II
Colour e-STUDIO
338CS / 388CS / 388CP / 389CS / 479CS
Mono e-STUDIO
408P / 408S / 448S / 478S / 478P / 528P

Desktop A4 Series I
Colour e-STUDIO
305CS / 385S / 305CP / 306CS
Mono e-STUDIO
385P / 470P / 520P / 425S

Other Series
Mono e-STUDIO
2309A / 2822AF

For step-by-step instructions on how to install print drivers on Mac OS Catalina.

Mac OSX Catalina Guide

For step-by-step instructions on how to install print drivers on Windows 10.

For step-by-step instructions on how to install print drivers on Windows 11.

For step-by-step instructions on how to install Print Drivers on Mac OSX Sonoma.

Mac OSX Sonoma Guide

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PRINTING A BANNER UNDER WINDOWS 10 & 11

Banner printing Guide

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Powerpoint Banner Template (1200 X 305)

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Booklet Printing under MacOS Sonoma

How to Print a booklet using the latest MacOS 

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BOOKLET PRINTING UNDER WINDOWS

To print a booklet from either a Windows or Mac please follow the instructions from the guides below

For full functionality a Toshiba driver downloaded from the Toshiba web site must be used

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Envelope Printing Guide

This guide is for the PC and the Mac

Using a C5 envelope size for a custom envelope guide, this can also be used as a guide to print custom sizes. 

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Printing a Full Bleed Document

Edge to Edge document printing using existing paper sizes

The following guide explains how to print to the edge of your documents 

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E-MAIL FRAGMENTATION BY PAGE SPLIT

The purpose of this guide is to provide an outline of the e-Mail Fragmentation by Page Split setting and how to configure it in TopAccess.

HOW TO SCAN TO E-MAIL USING GMAIL

For step-by-step instructions on:

• Identifying if you are using Gmail
• Creating a Gmail account
• "Scan to e-Mail" configuration of your Toshiba device

This will enable you to be able to scan, forward faxes or send notifications via e-Mail for the below functions:

• Scanning documents to e-Mail
• Sending notifications via e-Mail
• Forwarding faxes to an e-Mail address
• Using the Kōdo Cloud Application to send and receive faxes
• Printing e-Mails (using POP3) 

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HOW TO SCAN TO E-MAIL USING MICROSOFT 365 BASIC AUTHENTICATION

For step-by-step instructions on:

• Identifying if you are using Microsoft 365
• Microsoft 365 Setup 
• "Scan to e-Mail" configuration of your Toshiba device

This will enable you to be able to scan, forward faxes or send notifications via e-Mail for the below functions:

• Scanning documents to e-Mail
• Sending notifications via e-Mail
• Forwarding faxes to an e-Mail address
• Using the Kōdo Cloud Application to send and receive faxes

 Microsoft 365 Scan to e-Mail Guide for Basic Authentication

 For Guides specific to an A3 or A4 Toshiba device, refer to the table below

HOW TO SCAN TO E-MAIL USING MICROSOFT 365 MODERN AUTHENTICATION

For step-by-step instructions on:

• Microsoft 365 Setup
• "Scan to e-Mail" configuration of your Toshiba Device
• "e-Mail Printing" configuration of your Toshiba Device

This will enable you to be able to:

• Scan documents to e-Mail (SMTP Client)
• e-Mail Printing (POP3 Client)

 Microsoft 365 Scan to e-Mail Guide for Modern Authentication

MFD Book Scanning Function

Scanning a bound book using our new Scanning Function

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MFD Collaboration

Sharing Address books across mutliple MFD's

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Turn off Scan Confirmations A4 Desktop

Turn off, or enable to print only on error.  Printed Scan confirmations 

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A3 Copiers

When troubleshooting a scan to e-Mail issue, an error code such as 2503 can be treated as an SMTP error 5.0.3. 

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the e-Mail has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)

MFD Scan to e-Mail error codes

A4 Desktop Devices

How do I access the files scanned to the MFD local file share?

This guide also has Windows 11 specific setups.  Where the Admin user can no longer be inputted, due to recent Windows updates. 

Scan to Folder SMB

For step-by-step instructions on how to Scan to Folder on Mac OSX.

Mac OSX Scanning Guide

For step-by-step instructions on how to Scan under Windows 10.

Windows 10 Scanning Guide

FMAUDIT CENTRAL DEVICE MANAGEMENT

1. Navigate to https://mps.eid.toshiba-tap.com
2. Login with your email address and password (if unsure of password, follow "forgot password" process)

If you require assistance or additional email addresses to be added, email  your request to FMAudit@toshiba-tap.com

Check if device is reporting

Once logged in to FMAudit Central, 

1. Navigate to the "Devices" tab
2. The “Last Audit Date” is the last time audit data was received for that device

If today's date is not displayed, then the device is not active on FMAudit and further investigation by the customer / I.T is required. In such cases, Toshiba will not be aware of the current toner levels and toner will need to be ordered via another method:

Toner Ordering.

Checking if alert has triggered

1. Click on the (i) icon for the device
2. Click on supplies
3. The date in the “suppression” column is displayed as “date the alert was triggered + 24 months”. E.g if the date in the suppression column reads 6/8/2020 then an alert was triggered on the 6/8/2018.
4. The alert suppression will be automatically removed once the toner level increases by more than 5%.

There are a variety of reports that can be run from the reports tab. Some popular reports are:

Device Reporting Status

This will show the devices that are reporting under the account. It can be sheduled to only show devices that have stopped reporting to FMAudit Central.

Supplies Levels

This will display all the toner levels and can highlight items under a certain percentage.

Supply Replacement

This report shows when the toner was last replaced, and the level it was at when it prior to replacement.

HOW DO I ADD A NEW MFD IP ADDRESS TO FMAUDIT ONSITE?

To input the IP Address of the MFD into FMAudit Onsite you need to:

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Network" and click on "Add List"
3. Add IP Address and apply
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply

For more detailed instruction, please refer to this guide

Adding IP Address in FMAudit

Note: If you don't know the IP Address of the device please refer to FAQ article on finding the IP Address of the MFD

HOW DO I INSTALL FMAUDIT ONSITE

Most installations take less than 10 minutes

It requires downloading a customised installer for your organisation and then running through the install process

Email  FMAudit@toshiba-tap.com if assistance is required

Please see the How to document for details below

How To document 

SETTING UP FMAUDIT ONSITE TO REPORT VIA PROXY

To configure the proxy settings you will need to know:

• The Proxy IP address and port
• Credentials (username and password) to send using the email address if authentication is required
• If necessary set Firewall Port exceptions (see associated FAQ)

Please refer to the guide on setting up via Proxy

FMAudit Reporting via Proxy

SETUP AND CONFIGURE FMA ONSITE TO REPORT VIA EMAIL

To configure the scan to e-Mail you will need to know the settings for your Mail server such as:

• IP address
• Port
• The e-Mail address that e-Mails will be sent from
• Credentials (username and password) to send using the e-mail address if authentication is required.

FMAudit Reporting via E-Mail

SYSTEM REQUIREMENTS AND PREREQUISITES

PC/Server requirements for FMAudit Onsite

Note: Linux and Apple Mac not supported

• Minimum 1GB RAM, 30 MB Disk Space
• .NET Framework 2.0 or higher
• Internet Explorer 7.0 or higher
• MDAC 2.8 or higher (normally included when Windows is installed)
• JET 4.0 or higher (normally included when Windows is installed)
• Loaded on a machine that is up 24/7 or at least the entire business day
• Must be logged on as a Local Administrator (or equivalent) during the installation 

Firewall considerations (Port 80 or 443) Outbound: 

Data transmission: 

• http or https://mps.eid.toshiba-tap.com
• Application: fmaonsite.exe
• SOAP over HTTP(s) must be allowed past firewall 

Network Requirements: 

• SNMP (Port 161) traffic must be routable across the LAN or WAN 
Note: If  MFD or Desktop printer is only connected via USB i.e. not connected to the network, FMAudit cannot be used 

CAN FMAUDIT ONSITE BE INSTALLED ON APPLE OR UNIX

Unfortunately FMAudit Onsite does not currently support Apple OSX or Unix

However there are other options such as:

• Electronic toner ordering and meter reading via email
• eBridge Cloud Connect (eCC) 

Contact your local Toshiba support for advice on these options

CHECKING THAT FMAUDIT IS WORKING

There are many reasons for your automated ordering system to fail

• Site Offline
• Device Offline
• Network Communication

Please see the guide below for detailed resolution instructions

FMAudit Onsite Restart Guide 

HOW TO SYNCHRONISE FMAUDIT WITH ITS CENTRAL SERVER

To synchronise settings with the Central server restart the FMAudit Onsite application  

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Central Server" and click on "Apply"
4. Select "Meters Data" then click on "Start Now" then apply
5. Select "Supplies Data" then click on "Start Now" then apply
6. Select "Service Data" then click on "Start Now" then apply
7. To confirm update check the "Activity Log"

For more detailed instruction, please refer to guide

Restarting FMAudit Onsite

I AM GETTING A TONER LOW MESSAGE

It is important NOT to replace the toner at this point. 

A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. 

The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications.

e-BRIDGE Plus Application Installation and Single Sign-On Setup

Click on the download button for Information on our Apps using Single Sign-On

Adding Embedded Front Panel Apps 

		Applicable to the Following Models e-BRIDGE Next Series I Colour e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC Mono e-STUDIO 2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A  e-BRIDGE Next Series II Colour e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC Mono e-STUDIO 2518A / 5518A / 7518A / 8518A e-BRIDGE Next Series III Colour e-STUDIO 2020AC / 2021AC / 2525AC / 3025AC / 3525AC / 4525AC / 5025AC / 5525AC/ 6525AC / 6526AC / 7527AC Mono e-STUDIO 2528A / 5528A / 6528A / 7529A / 9029A
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e-BRIDGE PLUS ONEDRIVE SETUP GUIDE FOR ANDROID

Click on the download button for Information on our Apps under Android

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e-BRIDGE PLUS ONEDRIVE SETUP GUIDE FOR MACIOS

Click on the download button for Information on our Apps under MacIOS

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